Frequently Asked Questions

For any issue or concern related to your existing order, you can mail us at support@finology.in.

Yes, the system has been designed keeping in mind the various devices and platforms used to access the internet. You can use any device (including mobile, laptops) of your choice and convenience.  

To create an account with Finology, follow these simple steps:

Step 1- Kindly visit the "Login" page

Step 2- Input your Name, Email ID, and Mobile Number in the respective column and then click on the ‘Sign up’ button

Step 3- Enter the OTP received

Step 4- Set up and confirm your password

Step 5- Click on Login to Finology

Voila! You have successfully signed up.

We send OTP to the registered mobile number and Email address. You can use either one of them. Also, don't forget to check your spam folder (just in case). A common cause for this could be an improper network and different country codes. Make sure you have a good and stable connection.

There are no such criteria to set a password; it can be a combination of any letter, number, and symbol.

You can pay using all major debit and credit cards, over 40 net banking options, UPI payments through Paytm, PhonePe, and BHIM, as well as popular wallets including Mobikwik, FreeCharge, Airtel Money, Ola Money, and JioMoney to make one-time and recurring payments via Razorpay. To make the payment you can click here.

We have an auto-debit feature and the subscription charges are charged at the start of each billing period. Please visit the “Subscription” section on your dashboard, if you wish to know your billing cycle or view payment history.

Your bank or financial institution must have declined the payment, or there might be network or connection errors, so we would suggest you try after some time.You can also try subscribing through a different payment method.

In that case, you need to cancel your subscription and resubscribe from the different payment method.

Sorry, since the nature of service is such that you get access to the complete benefits as soon as you subscribe, and these benefits are irrevocable in nature, we offer constant improvements in our services but not refunds.